TrustRadius Insights
Shopify Plus is a popular choice for businesses seeking to seamlessly integrate customer orders and payments with their communication …
Overview
What is Shopify Plus?
Shopify Plus is an eCommerce solution built for enterprise-level companies that enables them to sell online and offline across social channels like Facebook , Pinterest, and marketplaces like Amazon and eBay.
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Mobile storefront (28)10.0100%
- Visual customization (28)9.090%
- Checkout user experience (28)9.090%
- Product management (28)8.080%
Pricing
N/A
Unavailable
What is Shopify Plus?
Shopify Plus is an eCommerce solution built for enterprise-level companies that enables them to sell online and offline across social channels like Facebook , Pinterest, and marketplaces like Amazon and eBay.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
14 people also want pricing
Alternatives Pricing
What is Shopify?
Shopify is a commerce platform designed for both online stores and retail locations. Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales.
What is Adobe Business Catalyst (Discontinued)?
Adobe Business Catalyst was a cloud-hosted system for building and managing web content and online stores with a built-in CRM framework in addition to sales, service, and marketing features including eCommerce and Email Marketing tools. It has been end of life (EOL) since 2020.
Product Demos
Shopify Plus - Aaron Orendorff talks Fashion. Also Referral Candy demo
YouTube
Demo Diaries: Ep 036 | "Empathy and Personality are Often Overlooked For Their Value"
YouTube
Shopify Flow Demo - living room lights
YouTube
AOVboost Demo Video
YouTube
Tapcart Demo & Overview | Shopify App for your own iOS and Android App
YouTube
OrderBump Shopify Plus Upsell Tool: Demo and Review in 5 Minutes or More | Ecommerce Tech
YouTube
Features
Return to navigation
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Shopify Plus?
Shopify Plus is an ecommerce solution that enables business to sell online and off across social channels like Facebook and Pinterest and through marketplaces like Amazon and eBay. The vendor says this solution is engineered for scalability and reliability.
The vendor’s value proposition is that Shopify Plus is driving disruption in the traditional enterprise landscape by giving customers the power and capabilities they need to grow and succeed without the headaches, costs, and lengthy timelines of traditional enterprise options. Shopify Plus customers include Proctor & Gamble, General Electric, Budweiser, Red Bull and many more.
Shopify Plus Features
Online Storefront Features
- Supported: Product catalog & listings
- Supported: Product management
- Supported: Bulk product upload
- Supported: Branding
- Supported: Search & filter
- Supported: Mobile storefront
- Supported: Product variations
- Supported: Subscriptions & downloads
- Supported: Website integration
- Supported: Visual customization
- Supported: CMS
- Supported: Customer service tools
Online Shopping Cart Features
- Supported: Abandoned cart recovery
- Supported: Tax calculator
- Supported: Shipping calculator
- Supported: Checkout user experience
Online Payment System Features
- Supported: PayPal integration
- Supported: Returns & refunds
- Supported: eCommerce security
- Supported: Credit card transaction fee
- Supported: B2B features
eCommerce Marketing Features
- Supported: Promotions & discounts
- Supported: Personalized recommendations
- Supported: SEO
- Supported: Product reviews
- Supported: Social commerce integration
- Supported: Customer registration
eCommerce Business Management Features
- Supported: Order processing
- Supported: Inventory management
- Supported: Accounting
- Supported: Shipping
- Supported: Custom functionality
Additional Features
- Supported: Built-in automation tools like Shopify Flow and Launchpad
- Supported: Wholesale channel that automatically builds a self-service storefront for high-volume buyers
Shopify Plus Screenshots
Shopify Plus Competitors
- Volusion
- Salesforce Commerce Cloud
- Magento Commerce Cloud (formerly Magento)
Shopify Plus Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Canada, USA, Australia, United Kingdom, Europe |
| Supported Languages | English |
Frequently Asked Questions
Shopify Plus is an eCommerce solution built for enterprise-level companies that enables them to sell online and offline across social channels like Facebook , Pinterest, and marketplaces like Amazon and eBay.
Volusion and Salesforce Commerce Cloud are common alternatives for Shopify Plus.
Reviewers rate Branding and Mobile storefront and CMS highest, with a score of 10.
The most common users of Shopify Plus are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews and Ratings
(172)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Shopify Plus is a popular choice for businesses seeking to seamlessly integrate customer orders and payments with their communication system, providing convenient access to customer profiles. Many businesses rely on Shopify Plus for its ability to handle increased traffic, sales, and performance demands in their day-to-day eCommerce operations. The platform's reliability, extensive features, and strong support are highly valued by users. It is often used alongside other systems like ERP systems and third-party integrations to optimize efficiency and streamline operations. While Shopify Plus is known for its user-friendly interface and focus on cutting-edge web technologies, it may face challenges with content-heavy websites and advanced product options. Nonetheless, numerous businesses have reported significant improvements in e-commerce functionality, flow, and cost savings after switching to Shopify Plus. The platform serves as a comprehensive ordering system, allowing businesses to efficiently manage all their orders in one place. It is widely used for various applications such as D2C e-commerce, B2B sales and distribution, CMS, POS, and inventory management. Shopify Plus caters well to small to medium-sized e-commerce businesses by eliminating the need for complex technical tasks like hosting, upgrades, and security management. Additionally, it serves as a critical component connecting different systems and tools within organizations for both B2B and B2C applications. Users appreciate the enhanced customer support, ability to customize themes, and seamless order and inventory management offered by Shopify Plus. By utilizing Shopify Plus, businesses can create multiple international stores while easily adapting themes and checkout processes. Users of all sizes advocate for both Shopify and Shopify Plus platforms for their e-commerce needs due to its wide range of integrations and compatibility with various business functions. Overall, Shopify Plus is seen as an upgrade from other platforms like Magento in terms of cost-effectiveness and performance.
User-Friendly and Easy to Use: Many users have praised Shopify Plus for being very user-friendly and easy to use out of the box, requiring very little training. The intuitive user interface and well-designed backend make it accessible even for users with limited web experience.
Helpful Support Resources: Users highly appreciate the resources for help and support provided by Shopify Plus. They have mentioned that the support staff is highly responsive and quick to resolve any issues faced by users. Additionally, the documentation provided by Shopify Plus is seen as helpful in navigating through the platform.
Customization Options: The customization options in Shopify Plus, especially in creating custom checkouts and pages, are highlighted as a major selling point. Users value the ability to customize themes, settings, and checkout processes according to their specific needs.
Lack of essential features: Some users have expressed frustration with the lack of functionality in Shopify, stating that certain features considered essential by some businesses, such as saved/vaulted credit cards, are missing or only available with Shopify Payments. This has led to a reliance on third-party apps for these crucial features.
Difficulties with order management and discounts: Users have encountered difficulties with order management and scheduling discounts in Shopify. These challenges can negatively impact the efficiency and effectiveness of their operations.
Nightmare wholesale store setup process: The wholesale store setup process in Shopify is described as a nightmare by some users. They mention limited customization options in pricing and express a desire for improved templates and themes at a more affordable price, including more font and color/branding elements within the platform.
Based on user reviews, users commonly recommend the following for Shopify Plus:
Consider hiring developers and creating your own platform. This recommendation suggests that businesses should have control over their e-commerce infrastructure.
Check if your PIM software integrates with Shopify. Users advise checking the compatibility of your Product Information Management (PIM) software with Shopify before using it. This recommendation emphasizes the importance of seamless integration between different tools.
Compare all plans and evaluate if Shopify Plus is necessary for your business. Many users recommend comparing all available plans and carefully considering whether Shopify Plus is necessary for your specific business needs. This recommendation highlights the importance of evaluating the features and benefits offered by different plans before making a decision.
These recommendations highlight different aspects of using Shopify Plus, such as customization options, integrations, and cost-effectiveness.
Attribute Ratings
Reviews
(1-3 of 3)Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
I currently work at a digital marketing agency and have multiple enterprise clients on Shopify Plus. At my previous company on the direct-to-consumer side, we used Shopify Plus as well. It helps address key business problems as it pertains to when a small business goes enterprise, bringing in large revenue and traffic numbers on a monthly basis.
- Credit card processing transaction fees.
- Shopify support.
- Integrations.
- Wholesale / B2B functionality.
- International features.
- Pricing.
81.11111111111111%
8.1
50%
5.0
80%
8.0
70%
7.0
70%
7.0
- Increased efficiencies with agency partners.
- Reduced costs of transaction processing.
- 24/7 Shopify Plus support.
We assist merchants who are using Shopify Plus both online and in physical retail stores. All but one of our employees directly interacts with Shopify on a daily basis; about half of those employees are developing or supporting Shopify Plus merchants in some way.
- Scales incredibly well. Forget about hardware concerns, load balancing, downtime, etc. and focus on eCommerce. We've seen merchants go from a few thousand dollars per month to having million dollar days, all on Shopify without having to worry about performance or scaling systems.
- Great new features consistently being added, ahead of the curve on almost everything
- Solid API to build on and work with, a few annoying quirks here and there for super complex use cases but overall very well documented and works well
- Most Merchant Success Managers are good and genuinely want to be helpful
- A fantastic user interface, very logical and easy to use
- Tons and tons and tons of out of the box integrations. Easily the best integration marketplace of the e-commerce platforms. There's an app for that.
- Some very enterprise features are missing. Vaulted credit cards only work via the Shopify Pay (different than Shopify Payments) and aren't saved to customer accounts. Probably in part because of this, recurring subscriptions are not possible without using third party apps which is super annoying and those third-party apps hijack the native Shopify checkout so that they can take you to their checkout where they can actually save the cards. Shopify does not seem motivated to change this anytime soon either.
- Some merchants are frustrated that they have to use apps for functionality that they would otherwise consider essential such as wishlists. Shopify would argue that they are best as a platform and would rather empower apps as that results in an even better user experience since there are options for different apps, app developers are more incentivized to go deeper and build better, etc.. In most cases I believe this works well.
93.33333333333334%
9.3
100%
10.0
100%
10.0
100%
10.0
92.5%
9.3
- For merchants doing 500k/mo or more, the additional functionality afforded by Shopify Plus is definitely worthwhile. Negotiated credit card fees, increased API limits for customization, a dedicated MSM and priority support contacts, ability to have more than 15 staff, prioritization by Shopify Partners/experts, all add to Shopify Plus's solid value proposition.
Shopify Plus is way ahead of the pack in terms of features, automated and worry free maintenance / security / scaling / infrastructure, customer support, and speed. We've been building eCommerce sites for over a decade and it seems almost every positive trend in eCommerce is set by Shopify. They also attract the best talent in the industry.
Shopify is a solid foundation for an eCommerce company and I'm confident it will be the market leader for a long time to come.
Shopify is a solid foundation for an eCommerce company and I'm confident it will be the market leader for a long time to come.
November 03, 2017
Flexible solution for flexible businesses.
We use Shopify Plus for our e-commerce website, some order management, some product management, and some analytics. We needed a strong e-commerce platform that was flexible for a growing midsize company, scaleable with our growth, could also support POS, and had a good API. Shopify plus has provided all of the non-negotiable for us at a really good price.
- From a web perspective, it's really fast and has great out-of-the-box SEO benefits.
- The user interface is very, very easy to navigate. Very intuitive.
- Reporting is built in, allowing you to build customize-able reports for at-a-glance KPIs.
- Amazing support.
- Some features that are non-negotiates for some businesses are missing, or are only available if you use Shopify Payments. One that comes to mind is saved/vaulted credit cards.
- Many aspects of Shopify Plus, including pre-built reporting features and widgets in the admin interface are very obviously built for small businesses. The larger you get as a business, the more irrelevant many of Shopify Plus features become.
- Shopify Plus does not have a robust POS at all. The POS is not enterprise-level.
100%
10.0
100%
10.0
100%
10.0
100%
10.0
77.5%
7.8
- Shopify Plus has been a very cost effective solution for us.
- As our business grows, it's easy to train new hires on how to use Shopify Plus.
- What we've lost in the missing features of Shopify we've made up for in the other areas.
I haven't had experience with other products.